Backpacker New Zealand Terms and Conditions - 2010/2011

(SEE BACKPACKER CARS BELOW CAMPERVAN CONDITIONS)

BACKPACKER CAMPERVAN New Zealand RENTAL INFORMATION 01 April 2010 to 31 March 2011

TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected. Rates and conditions are subject to change without notice.

Long term hire discount Rental duration Discount 21+ days 5% THESE DISCOUNTS DO NOT APPLY TO THE SMART PACK.
• The Smart rate for the entire duration of the rental is determined by the date of pick-up, location and date of booking. The daily rate will not change within one booking.
 • Amendments prior to the vehicle collection date will be re-calculated at the smart rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added on at the end of the rental with no change to the original pick up date), or the smart pack is being added to or removed from the booking, the original smart rate, which applied at the time of the original booking, will apply.

QUOTES 
‘Smartrates’ are used to determine the daily rental rate. Smartrates are released by each Friday effective for sale from the following Monday. As such all rates/quotes expire at the close at the close of business on Sunday.

Booking Code: SMARTBPG Smart Rate Includes:
• Unlimited Kilometres
• Crockery and Cutlery
• 10% GST
• Vehicle Insurance (excess applies – see the “For Your Protection” section for more information)
• Customer care 24 hour 7 days per week road service helpline (toll free)
• Magazine with discounts to tourist attractions
• All branches have local tourist information and maps available

RATES EXCLUDE:
• Excess Reduction Options
• Linen and Bedding Hire Costs
• Extra Driver Fees
• Administration Fees (3% of the total rental)
• Refundable Security Deposit
• Fuel and LPG costs
• One-way Fees and Location Fees where applicable

SMART PACK: Booking Code: SMARBPGINC

The Smart Pack for campervan rentals is payable per day in addition to the daily rental rate. 
Nomad, Breezer, Warrior and Wanderer AU$34 per day (maximum AU$1,700 per rental)
Off-Roader 4WD AU$49 per day (maximum AU$2,450 per rental)
In addition to the inclusions in the Smart Rate, the Smart Pack includes:
• Excess Reduction Option 2 (nil excess)
• Administration Fees (3% of the total rental)
• Camping Chairs (1 per person travelling)
• LP Gas Refill (PGO - refill for gas bottle used for cooking and heating hot water in vehicles with a hot water facility upon return of vehicle)
• Linen and Bedding Packs (1 per person travelling)
• Extra Driver Fees
• Tyre and Windscreen Cover

uZoom STRONGLY RECOMMENDS THE SMART PACK FOR TRAVEL WITH PEACE OF MIND.

ADMINISTRATION FEE
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs where applicable. Backpacker reserves the right to amend the administration fee upon Government intervention. Note the administration fee is included in the Smart Pack.

CREDIT CARDS - Backpacker terms - see uZoom General Provisions for further information
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.

FOR YOUR PROTECTION
Personal injury is covered in most cases through registration Third Party insurance. uZoom strongly recommends that all people travelling in New Zealand take out personal travel insurance. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$3,500 (“the excess”) for the Breezer, Nomad, Warrior and Wanderer or AU$5,000 (“the excess”) for the Off- Roader 4wd of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental. Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. The excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2. Note Excess Reduction 2 is included in the Smart Pack.

Excess Reduction Option 1 Vehicle Cost per day Excess reduced to Breezer, Nomad, Warrior and Wanderer AU$16 (maximum charge AU$800) AU$1,500 Off-Roader 4WD AU$25 (maximum charge AU$1,250) AU$2,500 With Excess Reduction Option 1 the hirer is responsible for the first AU$1,500 (Breezer, Nomad, Warrior and Wanderer) or AU$2,500 (Off-Roader 4wd) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2 Vehicle Cost per day Excess reduced to Breezer, Nomad, Warrior and Wanderer AU$26 (maximum charge AU$1,300) AU$0 Off-Roader 4WD AU$38 (maximum charge AU$1,900) AU$0 When Excess Reduction 2 has been purchased, the hirer will have no excess at all with the exception of the ‘exclusions’. Note: Excess Reduction Option 2 is included in the Backpacker Smart Pack Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

Tyre and Windscreen Cover Vehicle Cost per day Breezer, Nomad, Warrior and Wanderer AU$5 (maximum charge AU$250) Off-Roader 4WD AU$8 (maximum charge AU$400) Where the hirer purchased tyre and windscreen cover unlimited windscreen and tyres will be covered for accidental damage. Tyre and Windscreen cover can only be purchased in conjunction with Excess Reduction 2 or is included in the Smart Pack. Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

BACKPACKER  STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE SMART PACK FOR TRAVEL WITH PEACE OF MIND.

EXCLUSIONS: All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle.
2. Tyre and windscreen damage unless tyre and windscreen cover has been purchased.
3. Any water related damage which includes, but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through flooded areas d) beach driving
4. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings. 5. Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. Any damage caused while driving under the influence of alcohol or drugs.
7. Damage caused to the vehicle by snow chains.
8. A single vehicle roll over occurs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
13. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
14. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express. If an Excess Reduction Option is not selected, the security deposit is AU$3,500 for the Breezer, Nomad, Warrior and Wanderer or AU$5,000 for the Off-Roader 4wd payable by credit card. The AU$3,500 or AU$5,000 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$1,500 for the Breezer, Nomad, Warrior, Wanderer, or $2,500 for the Off-Roader 4wd. The AU$1,500 or AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without Tyre and Windscreen Cover or the package booked is the Smart Pack, the security deposit is AU$220 for the Breezer, Nomad, Warrior and the Wanderer or $AU500 for the Off- Roader 4wd. The AU$220/$500 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of AU$220/$500 that Backpacker can then debit if required. The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the Smart Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle. Backpacker reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

RENTAL DURATION
• Minimum rental period is five days for the Nomad, Warrior, Wanderer and Off-Roader 4wd vehicle types with the exception of one-way hires. Please refer to one-way rentals section for more information.
• Minimum rental period is three days for the Breezer vehicle type with the exception of one-way hires. Please refer to one-way rentals section for more information.
• Minimum rental period is 7 days between December 15 and January 5.
• Minimum rental period is subject to change during peak periods.
• Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle’s return is counted as the final day of the rental.
• Late pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental. Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of AU$150 in addition to the daily rate.

ONE-WAY RENTALS One-way rentals are available between most branch locations with the exception of return one-way hires to Sydney Downtown, which are not available. One-way rental fees and minimum rental periods apply. The Sydney Downtown (SYX) location allows Breezer pick-ups only with a minimum rental period of seven days when return is to Sydney Mascot (no one-way fee applicable). Only Breezer vehicle collection is allowed from the Sydney Downtown (SYX) office. No vehicle returns available to the Downtown office. The Breezer is not available to or from the Alice Springs location. The Breezer has a 3-day minimum rental period when pick up and return city are the same. All other vehicles have a 5-day rental minimum when pick up and return location are the same.

• AU$250 one-way fee applies to one-way rentals with a minimum hire requirement of 7 days with the exception of one-way rentals between Alice Springs and Darwin (and vice-versa) which has an AU$350 one-way fee.
• AU$350 one-way fee applies to one-way rentals with a minimum hire requirement of 14 days.
• Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

ADDITIONAL PRODUCTS & SERVICES
• Picnic Table AU$22 per rental
• Picnic Chair AU$15 per rental
• Linen & Bedding AU$15 per pack, per rental
• Extra Driver Fees AU$4 per day, per driver, per hire (maximum charge per hire, per driver is AU$150)
• Baby / Booster seat AU$25 per rental (Not available with all vehicles)
• Tent (4 persons) AU$65 per rental
• Heater/Fan AU$15 per rental
• Satellite Phone AU$18 per day plus call costs
• Esky Hire AU$22 per rental
• Portable Shower Hire AU$15 per rental (The Off-Roader 4WD has a portable hand held shower included).
• Electrical Adaptor AU$14 for purchase
• Awnings AU$5 per day (maximum AU$80 per rental, not available on all vehicles)
• First Aid Kit AU$30 for purchase
• Souvenir Road Atlas AU$20 for purchase
• PPF – Pre-Purchase Fuel Option Details on request upon vehicle collection only
• Outback Safety Kit AU$95 per rental
• GPS AU$9 per day with a maximum charge of AU$90 per hire
• PGO – Pre-Purchase Gas Option Breezer, Nomad, Warrior, Off-Roader AU$25 per gas bottle Wanderer AU$35 per gas bottle

Note the PGO option, extra driver fees, linen/bedding and camping chairs are included in the Smart Pack. Charges for additional products and services will be charged per hire.

CHANGE OF LOCATION
If the customer wishes to change the pick up or drop-off location from what was originally booked, permission must be first obtained from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to AU$700 may apply.

RENTAL EXTENSIONS
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Backpacker branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

TRANSFERS Backpacker clients will need to make their own way from the airport to the applicable Backpacker branch, at their own expense.

INFRINGEMENTS AND ADMINISTRATION FEES
Backpacker reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs Backpacker, reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down.

LICENCE
A current and full (i.e. no probationary licences are accepted) motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE
Restrictions for the Warrior, Wanderer and Off-Roader 4wd vehicles Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater.

AGE
Restrictions for the Nomad and Breezer Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia & New Zealand and/or consecutive car hire in New Zealand for Backpacker can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled. Note that 2WD car hire in New Zealand cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Smart Pack if applicable. If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Smart pack will apply. If combining a vehicle hire with another Backpacker vehicle that has a more expensive Smart pack or excess reduction option, the more expensive Smart pack/excess reduction maximum cost is applied.

ROAD RESTRICTIONS
• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads of less than two kilometres* to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South New Zealand). *Should a customer wish to travel on an unsealed road that is greater than two kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your uZoom to discuss.
• 4WD campervans can also be driven on recognised unsealed roads.
• 4WD vehicles are NOT permitted to travel to the following areas: Simpson Desert, Strzelecki Track, Gunbarrel Highway, the Old Gunbarrel Hwy, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, the Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Fraser Island, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road, Arnhem Land in general, Gibb River Road, Canning Stock Route, the Lost City in Litchfield Park, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke. Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker does not accept liability for any claims submitted after this period. Please contact us toll free on: 1800 670 232 REPAIRS Repairs up to AU$200 may be affected without authorisation and will be reimbursed. For amounts over AU$200, Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION POLICY The cancellation fees are:
• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 20% of Nett Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Nett Rental
• If cancelled on day of pick up or No-Show 100% of Nett Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

DISCRETION Backpacker reserves the right to refuse any rental at its discretion.

ANIMALS No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to uZoom 28 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

CALCULATION ERRORS
Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall.

AGENT NON-PAYMENT In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Backpacker.

DISCLAIMER Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer. 

RESERVATIONS OFFICE HOURS AND CONTACT DETAILS
The uZoom Reservations/B2B support centre for both New Zealand and New Zealand hires is located in Melbourne, New Zealand. Opening Hours 9am-5pm Mon – Fri 9am-1pm Sat A message service is available 24/7 – Please leave me a message and I will get back to you as soon as possible. Closed Christmas Day (25 December).
Phone: +64 3 9879 0030 Fax: +64 3 9879 0036 or 1300 089 666 within New Zealand
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website:www.uzoom.co.nz

BRANCHES FOR VEHICLE COLLECTION AND RETURN
The Sydney Downtown office can facilitate Backpacker Breezer bookings only for vehicle collection. No vehicles can be returned to this location. Last vehicle collections an hour before closing. All branches are closed on Christmas Day (25th of December). Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to a Backpacker Campervans branch. Please note the Breezer is only available from Melbourne, Sydney, Brisbane, Byron/Ballina Airport, Adelaide, Darwin, Perth and Cairns.

LOCATIONS DATES AND HOURS OF OPERATION

BRISBANE, BYRON/BALLINA AIRPORT, SYDNEY (not applicable to downtown location), MELBOURNE, ADELAIDE AND PERTH
1 September - 30 April 7:30AM - 4PM
1 May - 31 August 10AM - 4PM
Sydney Downtown (Williams St)
1 September – 30 April Mon-Sat 10AM to 5:30PM Sun 10AM to 3:30PM
1 May - 31 August Mon-Sat 10AM – 4:30PM Sun Closed

ALICE SPRINGS, DARWIN, AND CAIRNS
1 May - 31 October 7:30AM - 4PM
1 November - 30 April 10AM - 4PM

BACKPACKER CARS New Zealand RENTAL INFORMATION 01 April 2010 to 31 March 2011

As at 9/10/2009
Terms & Conditions 1 April 2010 to 31 March 2011 Backpacker AU – Consumer 2WD Cars

PLEASE NOTE
• This document contains a summary of some of the rental conditions. For full detailed conditions, refer to the rental agreement provided upon vehicle collection.
• Rates and conditions quoted are subject to change without notice.
• Rates are GROSS, in New Zealand dollars, include 10% GST and Stamp Duty.
• Rental basis: 24 hour
• Car rental is available from Cairns, Brisbane, Sydney, Melbourne, Adelaide, Hobart, and Perth. Address and contact details will be provided with your confirmation documents. Most locations have a city and an airport location. Airport locations have separate rates from city locations. Airport rates include a premium location fee (PLS). All rates are located below.

INCLUDED IN GROSS RATES
• Vehicle insurance (excess of AU$385 applies)
• A premium location surcharge in “Airport” rates
• Unlimited kilometres
• Extra driver fees
• Vehicle Registration Surcharge
• 24 hrs road service help line (toll free)
• 10% GST and Stamp Duty
• Travel wallet including maps and guides, available at branches Flight numbers must be supplied for all bookings made at airport locations. Please advise at time of booking.

ADDITIONAL HIRE ITEMS/SERVICES
• Baby / Booster seat ? $6 per day (maximum charge of $55.00 per rental)
• Child seats are available free-sell at all times except for rentals commencing within any New Zealand school holiday period, and must be booked at time of reservation. Booster seats are on request at all times. For bookings during school holidays, child equipment is on a request basis only. Availability will be confirmed or denied within 24 hours.

SATELLITE NAVIGATION/GPS UNITS
Satellite navigation/GPS units are available from selected locations are the cost of AU$11.00 per day and are not available on one-way rentals. These units cannot be pre-booked but can be requested upon vehicle collection.

RENTAL DURATION
• Rental days are calculated on a 24-hour basis.
• Minimum rental period is one day for all east coast locations and Perth where pick up and return is the same location or within the same city.
• Minimum rental periods apply to one-way rentals. Refer to one-way rentals section. Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Backpacker allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:
• 1 hour late, one third of the daily rate will apply
• 2 hrs late, two thirds of the daily rate will apply
• 3 hrs late, one full day rate will apply

ONE-WAY RENTALS
• One-way rentals are permitted between Cairns, Brisbane, Sydney, Melbourne and Adelaide. The minimum hire requirement for one-way rentals between these locations is three days. Note that listed cities includes both airport and non-airport locations.
• Rentals between the city and the airport within the same city have a minimum hire requirement of one day
• One-way hires are not allowed out of or into the state of Tasmania.

MULTI-HIRE RENTALS Backpacker will combine multiple rentals to facilitate a competitive rate. To calculate the applicable daily rate add the total number of rental days and apply the corresponding rate. All requests must be made via Reservations at the time of the initial booking request. For example: 5 days in Sydney, 4 days in Brisbane and 3 days in Cairns would be calculated as totalling 12 days. Therefore, the 7 - 13 day rate would apply. Each rental must be for a minimum of 3 days to be used in conjunction with a Multi-hire rental. All individual rentals eligible for multi-hire rates are to be booked at the same time and completed 6 months after first rental. Car hires combined with campervan hires do not qualify.

EARLY RETURN OF VEHICLE
There are no refunds available for unused rental days if the vehicle is returned earlier than booked to return.

FREQUENT FLYER POINTS Frequent flyer points are not redeemable with this offer.

FOR YOUR PROTECTION
Personal injury is covered in most cases through registration Third Party insurance. Backpacker strongly recommends that all people traveling in New Zealand take out personal travel insurance. All vehicles are insured for any damage to the vehicle or to the property of a Third Party. The hirer is responsible for the “excess” being the first AU$385.00 of the cost of damage to Third Party property or to the rented vehicle, including windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. Single vehicle accident liability within NT and Broome is the first AU$1,650.00 The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, or at the completion of the rental, whichever occurs first. The excess will be refunded to the hirer if the costs are successfully recovered. Please note: for those in the USA, “excess” refers to the “deductible”.
TYRE AND WINDSCREEN COVER
The excess includes cover for accidental damage to the tyres and front windscreen. The customer does not have to pay for damage to tyres such as punctures, cuts, abrasions or damage to the front windscreen such as chips, cracks and stars. Please see the ‘Exclusions’ section, whereby all insurance cover will be made void.

EXCLUSIONS
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Vehicles used by you or by any authorised driver (unless authorised by us in writing) on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). No vehicle may be used in off-road conditions. Off-road conditions include, but are not limited to: fire trails, beaches, sand, tracks, fields or paddocks.
2. Any water related damage, which includes but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through low plain flooded areas d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings. 4. Any breach of the terms of the rental agreement. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
5. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
6. The incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel. The hirer will be responsible for any associated cost.
7. The cost to replace keys, which have become lost or retrieval of keys, which have been locked in a vehicle.
8. External modifications: if any external modifications are made to the vehicle and the vehicle is damaged as a result of this modification the hirer is responsible for the total cost of the damage.
9. Overhead and underbody damage to the vehicle.
10. Any damage sustained to the rented vehicle as a result of a collision with an animal between the hours of dusk to dawn in Northern Territory Locations and Broome, Western New Zealand. All damage and recovery costs will be the responsibility of the hirer.
11. All towing charges are in addition to the damage liability where exclusions are breached.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried then what is allowed Backpacker does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
14. Vehicles are not permitted to travel on ferries. The exception to this is a ferry crossing to and/or from Adelaide to Kangaroo Is. In this case the vehicle must be collected from a corporate location. Locations listed on page 7 are corporate with the exception of those locations located within the Northern Territory.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection a vehicle security deposit is payable. The security deposit is AU$385 and is payable by credit card only. The credit card holder must also hold a full and current drivers licence and must be present when the vehicle is collected and be able to supply both their drivers’ licence and their credit card. The AU$385.00 deposit is recorded against the credit card as a credit card authorisation The security deposit is fully refundable provided the vehicle is returned on time, to the nominated location, undamaged, with a clean interior and with full fuel tank. We reserve the right to retain an AU$220 soiling fee if the vehicle is not returned in a clean condition.

ROAD RESTRICTIONS
Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Travel to Kangaroo Island must be advised at time of booking and/or upon vehicle collection.

GOODS AND SERVICES TAX (GST)
Rates include 10% GST. Backpacker reserves the right to amend GST upon Government intervention.

ADMINISTRATION RECOVERY FEE and VEHICLE REGISTRATION FEES
Rates include administration recovery fees and vehicle registration recovery fee. Backpacker reserves the right to amend these fees.

PREMIUM LOCATION SURCHARGE (PLS)
An airport concession fee will be charged for hires that pick-up from airport locations. Vehicles picked up from non-airport locations can be returned to airport locations and no fee will be payable. Optional extras may attract premium location surcharges. The premium location surcharge is included in “airport” rates. Fees are set by airport operators and vary by airport and are subject to change at any time.

INFRINGEMENTS
Backpacker reserve the right to charge the hirer for any speeding, parking or toll way Fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine and in addition to the fine will be AU$60.

EXCHANGE RATE / CURRENCY VARIATIONS All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down.

CREDIT CARDS
When a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. All internationally recognised credit cards are accepted. The credit card holder must also possess a valid and full driver’s licence and present this at time of vehicle collection.

DRIVER’S LICENCE REQUIREMENTS
A current non-provisional and non-probationary resident country driver’s licence is to be presented at the time of rental. If the licence is not in English format and or displaying the driver’s photograph, an international driver’s licence is also required. When an international driver’s licence is being presented the domestic licence must also be presented. The primary hirer must hold both a valid drivers licence and a credit card for identification purposes.

AGE RESTRICTIONS and SURCHARGES Drivers must be between 21 and 75 years of age for car rentals. Drivers between the ages of 21-24 years will incur a surcharge of AU$22 per day in addition to the daily rate. This fee is paid upon vehicle collection.

CALCULATION ERRORS Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall.

ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported as soon as possible, and within 24 hours in order to give the supplier the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Backpacker do not accept liability for any claims submitted after this period. Please contact us toll free on: 1800 811 506