BRITZ NEW ZEALAND TERMS AND CONDITIONS

FLEX CAMPERVAN RENTAL RATES & CONDITIONS 01 April 2010 - 31 March 2011
Please note:
• This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection. A copy of the rental agreement can be downloaded from www.britz.co.nz.
• Vehicle rates and the Britz Bonus Pack quoted in this document are inclusive of Goods and Services Tax (GST) and are in New Zealand dollars.
• Rental basis is per calendar day.
• Minimum rental period is 5 days.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to convoy bookings (any rental that consists of five or more vehicles travelling together). uZoom has a dedicated convoy department and requests for convoy quotes/bookings should be directed first to www.uZoom.com.au.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings for more than 100 days should be directed first to www.uZoom.com.au 
• All rates and conditions are subject to change as required and without prior notification. 
Long term hire discount Rental duration Discount 21+ days 5%
The discount does not apply to the Britz Bonus Pack.
 
Britz Vehicles
Vehicle Name Booking Code & Capacity
HiTop 2BB Max 2-3 People
Voyager 4BBXS Max 4 People
Elite 2BTSB Max 2 People
Explorer 4BB* Max 4 People
Frontier 6BB Max 6 People

• The Flex rate for the entire duration of the rental is determined by the date of pick-up, location and date of booking. The daily rate will not change within one booking.
• Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added on at the end of the rental with no change to the original pick up date), or the Bonus Pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.
? Vehicle category – *The Explorer (4BB) can be booked with an automatic transmission. There is a surcharge of NZ$10 per day in addition to the daily rental rate of the vehicle if a guarantee of an automatic is required in this category. Please advise in advance if an automatic is required. Requests are subject to vehicle availability.

INCLUDED IN STANDARD RATES
• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 12.5% GST* - NOTE - NZ GST IS CHANGING ON 1ST OCTOBER TO 15%
• Linen & Bedding*
• Extra Driver Fees
• Airport transfer upon vehicle collection and return (except Wellington)
• Kitchen equipment*
• General equipment*
• Supermarket Discount Card
• Customer Care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of New Zealand with driving tips and travel information
• New Zealand leading attractions map including discounts to iconic tourist attractions 
* Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all Britz rates and is currently 12.5%. NOTE - NZ GST IS CHANGING ON 1ST OCTOBER TO 15% - Britz reserves the right to amend GST upon Government intervention.
* Linen and bedding includes pillow, pillowcase, sheet and towel per person plus one duvet per bed. 
* Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
* General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, coat hangers and toilet chemicals.

BRITZ BONUS PACK:
The Britz Bonus Pack for 2WD campervan rentals is NZ$60 per day (maximum charge of NZ$3,000 per rental) and is in addition to the daily vehicle rate.
• Excess Reduction Option 2*
• One-Way fees if applicable
• Diesel Tax Recovery fee*
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required*
• Snow Chains if required
• Portable heater if required

* Excess Reduction Option 2 - This option reduces the excess for 2WD campervans from NZ$7500 to NIL. 
* Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs. 
* Baby/booster seat – Note that not all Britz vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact Reservations for further information.

* DIESEL TAX RECOVERY FEE
The Diesel Tax Recovery fee is included in the Britz Bonus Pack. If the Bonus Pack has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire. The vehicle rates per 100km are as follows:
2 Berth: Nil
2 Berth Diesel: NZ$4.45
Voyager: NZ$4.45
2 Berth (Toilet Shower): NZ$4.70
4 Berth: NZ$4.70
6 Berth: NZ$4.85
Britz reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.

FOR YOUR PROTECTION – VEHICLE EXCESS#
New Zealand legislation provides limited coverage for personal injury. Britz & uZoom strongly recommend that all people travelling in New Zealand take out personal travel insurance. # In the USA an excess is referred to as the “deductible”. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the excess”) of the cost of damage to Third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental. Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. This NZ$7,500 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2 (note Excess Reduction 2 is included in the Bonus Pack).

Excess Reduction Option 1
Vehicle Cost per day Excess reduced to 2WD NZ$25 (max charge NZ$1,250) NZ$2,500 When Excess Reduction 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
Vehicle Cost per day Excess reduced to 2WD NZ$42 (max charge NZ$2,100) NIL When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’. Note: Excess Reduction Option 2 is included in the Britz Bonus Pack Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

TYRE AND WINDSCREEN DAMAGE 
Where a nil excess is present unlimited windscreen and tyres will be covered for accidental damage. BRITZ & UZOOM STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Excess Reduction 2 or the Bonus Pack has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to: a) any vehicle submersion b) creek or river crossing c) driving through flooded areas d) beach driving
4. Personal belongings. Britz recommend the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express. If an Excess Reduction Option is not selected, the security deposit is NZ$7,500 payable by credit card. The NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is NZ$2,500. The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected or the package booked is the Bonus Pack the security deposit is NZ$220. The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Britz can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Britz reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS. EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz & uZoom does not accept any liability for variances up or down.

CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.

PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by uZoom 14 working days prior to commencement of the hire/s.

CALCULATION ERRORS Britz & uZoom will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

AGENT NON-PAYMENT
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Britz.

LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
• Picnic Table NZ$22 per rental
• Picnic Chair NZ$15 per rental
• Baby / Booster seat NZ$25 per rental
• Portable Heater NZ$15 per rental
• Tent (4 persons) NZ$65 per rental
• Camping Pack NZ$20 per day (maximum charge NZ$200 for 2 people)
• Snow Chains NZ$25 per rental
• First Aid Kit NZ$30 for purchase (In vehicle. If seal broken customer is charged)
• Souvenir Road Atlas From NZ$25 for purchase
• PGO – Pre-Purchase Gas Option (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
• HiTop/Voyager NZ$25 per vehicle
• Elite / Explorer / Frontier NZ$35 per vehicle
• Pre-Purchase Fuel Option (PPF)Details on request
• GPS NZ$9 per day with a maximum charge of NZ$90 per hire
• Portable Hand-Held Shower NZ$15 per rental
• Electrical Adaptor NZ$14 for purchase

Charges for additional products and services will be charged per hire. Outdoor table and chairs, baby/booster seats (if required), pre-purchase gas option, portable heater (if required) and snow chains (if required) are included in the Britz Bonus Pack.

RENTAL DURATION 
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
• Minimum rental period is 5 days with the exception of hires with a collection date between 23 December and 10 January, which require a minimum rental period of 10 days. 
• Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
• Minimum rental period is subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to uZoom.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

ROAD RESTRICTIONS 2WD
Campervans can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula). Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to NZ$700 may apply.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the Bonus Pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled. Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction Option or the Britz Bonus Pack if applicable. If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Excess Reduction Option or the Britz Bonus Pack will apply. If combining a vehicle hire with another Britz vehicle that has a more expensive Bonus Pack or Excess Reduction Option, the more expensive Bonus Pack/Excess Reduction maximum cost is applied. In the instance where a Britz hire is being combined with a Maui hire and the packages have either the Bonus Pack or the Premium Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to uZoom.

ONE-WAY RENTALS
• A one-way rental fee of NZ$250 is charged for rentals between the North and South Islands and vice versa, where pick-up is between 01 October and 31 March.
• The one-way fee if applicable is charged per hire.
• The one-way fee is included in the Britz Bonus Pack.

WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queenstown incur a NZ$200 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.

TRANSFERS Britz provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch, at their own expense.

INFRINGEMENTS AND ADMINISTRATION FEES
Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.
Please contact us on free phone:
North Island: 0800 831 900
South Island: 0800 304 304

REPAIRS
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION POLICY 
The cancellation fees are:
• If cancelled up to 28 days prior to pick-up No Fee
• If cancelled from 28 to 7 days prior to pick-up 20% of Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Rental
• If cancelled on day of pick up or No-Show 100% of Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

IMPORTANT Britz reserves the right to refuse any rental at its discretion.

ANIMALS No animals are permitted in our vehicles, excluding guide dogs.

RESERVATIONS OFFICE HOURS AND CONTACT DETAILS The uZoom Reservations/B2B support centre for both Australian and New Zealand hires is located in Melbourne, Australia. Opening Hours 9am-7pm Mon – Fri 9am-1pm Saturday. A message service is available 24/7 – Please leave me a message and we will get back to you as soon as possible. Closed Christmas Day (25 December).
Phone: +64 3 9879 0030
Phone: 0800 089 666 within New Zealand
Phone: 1300 089 666 within Australia
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website:www.uzoom.co.nz

Branches for vehicle collection and return:
• Auckland, Christchurch, Queenstown, Wellington.
• Daily from 0800 to 1630 hours.
• Open all public holidays except Christmas Day the 25th of December, when all Britz branches are closed.

DISCLAIMER Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or upgrades to the vehicle design made by the manufacturer.